☀ SolarBriton.co.uk — Data Policy

Privacy Policy —
Your Data, Explained Honestly

No dense legal paragraphs, no vague wording. We’ll tell you exactly what we collect, why we collect it, and what you can do about it — in plain, straightforward English.

🇬🇧 UK GDPR Compliant ⚖️ ICO Registered 🔒 HTTPS Encrypted 🚫 Data Never Sold

Last Updated

2026

Version 1

0× Data sold to third partiesNever happened. Never will.

UK GDPR fully observedWe comply with UK data protection law.

2 hrs Response to data queriesWithin working hours, same day.

72 hrs Max breach notificationWe’d tell the ICO promptly.

Your data’s journey at SolarBriton

You Share It

Via our contact form, email, or phone

We Collect It

Only what’s needed to help you properly

We Protect It

UK servers, HTTPS, restricted access

You Control It

Access, correct, or delete it any time

Who We Are

SolarBriton.co.uk is run by Christopher R Churchill, Solar Design Engineer, based at 29, Pall Mall House, 18 Church St, Manchester M4 1PN, UK. For the purposes of UK data protection law, Christopher is the data controller — meaning we decide how and why your personal data is used. If you have any data-related questions at all, our contact is support@solarbriton.co.uk.

We cover all types of solar products — solar panels, battery storage, inverters, EV chargers, solar thermal systems, and mounting equipment — for homes and businesses across the United Kingdom.

What Personal Data We Collect

We only collect personal data we genuinely need. The table below sets out exactly what, why, and the lawful basis we rely on under UK GDPR (Article 6).

Personal data collected by SolarBriton and the legal basis for processing
Data Type	What We Collect	Why We Need It	Legal Basis
Contact details	Name, email, phone number, postcode	To respond to your solar enquiry and send a tailored quote	Legitimate Interest
Enquiry details	Questions, product interests, property type, energy usage	To give you accurate, relevant solar advice	Legitimate Interest
Technical data	IP address, browser type, pages visited	Website security and understanding how our site is used	Legitimate Interest
Cookie data	Session data, analytics identifiers, preferences	To improve your experience and measure content performance	Consent

Legitimate Interest We have a genuine, proportionate reason Consent You’ve specifically agreed

How We Use Your Data

Your data is used solely to handle your solar panel or battery storage enquiry, improve our service, and meet any legal obligations. That’s it. We will never use it for automated decision-making or profiling. If you’d like to receive updates from us, we’ll always ask for your explicit permission first — and you can opt out any time with a single click.

Who Sees Your Data

We never sell your personal data to anyone. Sharing only ever happens in these limited, specific situations:

Website hosting providers — to keep our site running securely. All are UK-based or GDPR-compliant.
Analytics tools (e.g. Google Analytics) — anonymised data only. No personal identifiers are passed.
MCS-certified solar installers — only if you’ve explicitly asked us to arrange a referral and given your permission.
Legal or regulatory authorities — only if required to do so under UK law.

Your details are never passed to comparison sites, lead-generation platforms, or third-party solar marketing companies. If we ever use a new third-party processor, we’ll update this page first.

Some tools (such as Google Analytics) may transfer anonymised data to servers in the USA. Any such transfers are covered by appropriate UK International Data Transfer Agreements (IDTAs).

How Long We Keep Your Data

We don’t hold onto data any longer than necessary. The bar charts below show our retention periods at a glance:

Enquiry & contact data

3 years

From last contact, for follow-up and service quality

Transaction / invoice records

7 years

HMRC legal requirement for financial records

Website analytics data

26 months

Standard analytics period per ICO guidance

Cookie consent records

3 years

To demonstrate consent compliance if audited

How We Keep Your Data Secure

Security isn’t an afterthought for us. Every page on this site is served over HTTPS (SSL/TLS encryption). Personal data is held on secure UK-based servers. Access is restricted strictly to those who need it. We carry out regular security reviews, and if there were ever a breach affecting your data, we’d notify the ICO within 72 hours and reach out to you directly as well.

Your Rights Under UK GDPR

UK data protection law gives you eight rights. They’re all free to exercise and we aim to respond within one calendar month of any request. Just email us at support@solarbriton.co.uk.

Access

Request a full copy of the personal data we hold about you.

Rectification

Ask us to correct any inaccurate or outdated information.

Erasure

Request we delete your data — the “right to be forgotten”.

Restriction

Limit how we process your data in certain circumstances.

Portability

Receive your data in a structured, machine-readable format.

Object

Object to processing based on legitimate interests or direct marketing.

Withdraw Consent

Withdraw any consent you’ve given us at any time, no questions asked.

Lodge a Complaint

Complain directly to the ICO if you’re not happy with how we’ve handled your data.

Cookies

We use a small number of cookies. You can accept or decline non-essential cookies via the cookie banner when you first visit our site. You can also manage or clear cookies at any time through your browser settings.

Cookies used on SolarBriton.co.uk — types, purposes and duration
Cookie Type	Purpose	Duration	Consent Needed?
Essential	Site security, form functionality, session management	Session only	No — required
Analytics	Understand page usage and visitor journeys (Google Analytics)	Up to 2 years	Yes
Preferences	Remember your cookie choices and display preferences	1 year	Yes

Third-Party Links & Policy Changes

Our website may include links to external sites — for example, to the MCS website, the ICO, or energy efficiency guidance. We’re not responsible for the privacy practices of those sites, so please check their own policies before sharing personal information.

We’ll update this policy as our services evolve or as UK data protection law changes. When we do, we’ll update the “Last Updated” date at the top of this page. For significant changes, we’ll contact you directly if we hold your details.

🔐 Questions About Your Data?

If you’d like to exercise any of your rights, have a question about this policy, or simply want to know what we hold on you, get in touch with Christopher directly. We respond to all data enquiries within 2 working days.

support@solarbriton.co.uk

29, Pall Mall House, 18 Church St, Manchester M4 1PN, UK

www.solarbriton.co.uk/contact

🏛️ Still not happy? You can contact the ICO.

If you feel your data rights haven’t been respected after contacting us, you have the right to complain to the Information Commissioner’s Office (ICO) — the UK’s independent data protection authority. They’re free to contact and there’s no obligation to have raised your concern with us first (though we’d always appreciate the chance to put things right).

Website: ico.org.uk · Helpline: 0303 123 1113 · Address: Wycliffe House, Water Lane, Wilmslow SK9 5AF

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